Privacy Policy
At NonstopDIAG, we are committed to protecting your privacy and handling your personal information responsibly. We only collect the information necessary to provide our appliance repair services efficiently and professionally.
What Information We Collect
When you contact us or book a repair, we may collect:
- Your name
- Your address
- Your telephone number
- Your email address (if provided)
- Details of your appliance and the repair required
This information is used solely to arrange appointments, carry out repairs, provide quotations, issue invoices, and communicate with you regarding our services.
How We Protect Your Information
Your personal information is stored securely and is never sold, rented, or shared with third parties for marketing purposes. We only disclose information where required by law or where necessary to complete a service you have requested.
Telephone Calls and Call Logs
To help protect the privacy of our customers, NonstopDIAG does not retain telephone call logs or call history records beyond what is necessary for the operation of our telephone service. We do not maintain a database of incoming or outgoing call records, reducing the amount of personal information held by our business.
Data Retention
We keep customer information only for as long as necessary to provide our services, comply with legal and accounting obligations, resolve disputes, and maintain essential business records. When information is no longer required, it is securely deleted or destroyed.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Object to or restrict certain processing of your personal information.
To exercise any of these rights, please contact us using the details provided on our Contact page.
Cookies
Our website may use essential cookies to improve functionality and user experience. These cookies do not collect personal information for advertising purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.
By using our website or requesting our services, you acknowledge that you have read and understood this Privacy Policy.